RETURN SERVICE
At EmberAttire LLC, we are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the following policy.
- Return Period
You may submit a return request within 30 days of receiving your item. Returns received after this date will not be accepted. - Return Requirements
The item must be in its original, unused, unwashed condition, and in its original packaging.
All tags and accessories must be included.
For returns not related to quality issues, shipping costs are the customer’s responsibility.
- Return Process
Please contact us via email at adamfields@emberattire.com
Provide your order number and reason for return.
We will provide you with return instructions and a return address.
Once we receive the returned item and confirm its eligibility, we will process your refund.
- Refund Method
For eligible items, a refund will be issued to the original form of payment. Please note that refund processing may take 5-10 business days. - Returns due to quality issues
If the product has any quality issues, we will cover the return shipping costs and provide you with a full refund or replacement.
If you have any questions, please feel free to contact us:
Email: adamfields@emberattire.com
Phone: (754) 344-4720